MITCHELL, SD (Mitchell Now) — Microsoft is working to restore access to multiple Microsoft 365 services Thursday, Nov. 12, after a disruption left users potentially unable to connect to its business and enterprise platforms.
According to Microsoft’s official service health page, potentially affected services include Exchange Online, Microsoft Teams, SharePoint Online, Microsoft Copilot 365, Microsoft Defender XDR, Microsoft Planner, Microsoft To Do and multiple Microsoft Purview services.
In its latest posted update, Microsoft said it successfully tested an alternative method for checking server health on part of the affected infrastructure. That change allowed those servers to return to service, and the company is applying it more broadly.
Microsoft also said it is preparing an automated recovery process to identify and restart servers that stop responding. Engineers are investigating a small number of configuration updates as possible contributors to the disruption.
The company continued to list Microsoft 365’s business and enterprise services as experiencing service degradation. Its notice said administrators might also be unable to access the Microsoft 365 admin center for service health information.
Microsoft scheduled its next update for 4:30 p.m. CST Thursday. Customers can monitor the company’s service health page for updates.